Responsible Gaming at aca67

1 Our Commitment to Safe Play

At aca67, responsible gaming is not a checkbox — it is a core value woven into every part of how we build and operate the platform. We believe that online gaming and sports betting should be a source of entertainment, excitement, and recreation for Bangladeshi players, not a source of financial strain, stress, or personal harm.

aca67 is designed for adults who choose to engage with gaming as a leisure activity. We recognise that for a small number of players, gaming can develop into a compulsive behaviour that negatively affects their finances, relationships, and mental wellbeing. Our responsible gaming programme exists to identify these risks early, provide practical tools to help players stay in control, and to ensure that anyone who needs help can access it quickly and without judgment.

Our platform is built on three core responsible gaming principles: Prevention — making responsible play tools easy to find and use before problems arise; Intervention — recognising warning signs and proactively reaching out to players who may be showing patterns of concern; and Support — ensuring that players in difficulty can access qualified help at any point, day or night.

2 Age Restriction Policy (18+)

aca67 operates a strict 18+ age policy. The aca67 platform is intended exclusively for adults aged 18 years and above. Persons under the age of 18 are strictly prohibited from registering an account, making deposits, placing bets, or participating in any game or betting market offered on the platform.

Identity Verification and Age Checks

During the account registration process, aca67 collects date-of-birth information and reserves the right to request supporting identity documents to verify that a player meets the minimum age requirement. Players who are found to be under 18 years of age will have their account immediately closed, all funds returned to the original payment method, and any winnings forfeited.

aca67 uses Know Your Customer (KYC) procedures to verify player identities. These checks are conducted as a routine part of responsible gaming compliance and protect both the player and the integrity of the platform. Players are encouraged to complete identity verification promptly after registration to ensure uninterrupted access to deposits, withdrawals, and all gaming features.

Protecting Young People

If you share a device with minors or are concerned that a young person in your household may access online gaming platforms, we recommend installing parental control software on shared devices. Solutions such as browser-level content filters and device management apps can restrict access to online gambling sites, providing an additional layer of protection beyond aca67's own age-verification controls.

3 Deposit & Spending Limits

One of the most effective ways to maintain control over your gaming activity is to set firm, pre-agreed limits on how much money you are willing to deposit and spend over a given time period. aca67 provides flexible limit-setting tools that allow every player to define their own financial boundaries before they begin playing.

How Deposit Limits Work

Players can set deposit limits on a daily, weekly, or monthly basis. For example, a player might choose a daily limit of ৳500, a weekly limit of ৳2,000, or a monthly cap of ৳6,000. Once a limit is set, the aca67 system will automatically prevent any deposit that would cause the player to exceed their chosen threshold within the relevant time window.

Changing Your Limits

• Reducing a limit: Takes effect immediately. If you reduce your daily deposit limit from ৳2,000 to ৳500, the new lower limit applies from the moment the change is saved.
• Increasing a limit: Subject to a mandatory 72-hour cooling-off period. This delay is intentional — it ensures that decisions to increase spending limits are considered and not impulsive. The increase will apply automatically after 72 hours unless you cancel the request within that window.
• Removing a limit entirely: Also subject to a 72-hour delay and requires confirmation from our support team to complete.

Loss Limits and Wager Limits

In addition to deposit limits, aca67 offers loss limits (the maximum net loss permitted over a period) and wager limits (the maximum stake permitted per bet or per game round). These can be set independently and in combination with deposit limits to create a comprehensive personal budget framework. Contact our support team or access your account settings to configure these limits at any time.

4 Time-Out & Cooling-Off Periods

Sometimes a player may feel that they need a short break from gaming — perhaps following a losing streak, a stressful period in daily life, or simply because they have been playing more frequently than they would like. aca67's time-out feature makes it easy to take that break without permanently closing your account.

Available Time-Out Durations

• 24-hour time-out: A brief pause, ideal for players who feel they need a day away from the platform to reset.
• 7-day time-out: A one-week cooling-off period, suitable for players who want to step back and reassess their gaming habits.
• 30-day time-out: A full month away from the platform, recommended for players who recognise that their gaming frequency or spend has been higher than intended over a sustained period.

What Happens During a Time-Out

When a time-out is active, your aca67 account login is suspended — you will not be able to access games, place bets, make deposits, or request withdrawals during the time-out period. Pending withdrawals that were requested before the time-out was activated will be processed normally. All marketing communications from aca67 are automatically suppressed for the duration of the time-out.

Time-outs cannot be cancelled early once activated. This is a deliberate design decision — the protective value of a time-out depends on it being honoured in full. If you need a longer break than your chosen time-out period, you can contact our support team to extend it or convert it into a full self-exclusion.

Session Time Reminders

Separate from full time-outs, aca67 also offers in-session time reminders. You can configure your account to display an on-screen notification after 30, 60, or 120 minutes of continuous play, reminding you how long you have been gaming and prompting you to consider taking a break. These reminders are active across all game types including slots, live dealer games, and sports betting markets.

5 Self-Exclusion Options

Self-exclusion is the most comprehensive responsible gaming tool available on the aca67 platform. It is designed for players who have recognised that gambling is causing them harm and who wish to stop playing entirely for an extended period. Self-exclusion is a serious commitment and aca67 takes its implementation with the utmost seriousness.

How to Request Self-Exclusion

Self-exclusion can be requested at any time by contacting our support team via live chat or by emailing [email protected] with the subject line "Self-Exclusion Request". Our team will process the request immediately — there is no cooling-off delay for self-exclusion. The account will be locked within minutes of a valid request being received.

Self-Exclusion Periods

• 6 months — minimum self-exclusion period
• 1 year
• 2 years
• 5 years
• Indefinite / Permanent — for players who do not wish to set an end date

What Self-Exclusion Covers

When a self-exclusion is in force, aca67 will: lock your account and prevent login; suppress all promotional emails, SMS, and push notifications; cancel any pending bonuses or free bet credits; and flag your account so that it cannot be reactivated during the exclusion period even if you contact support and request it. Any withdrawal of remaining account balance will be processed to your registered payment method.

Returning After Self-Exclusion

At the end of a defined self-exclusion period, your account will not be automatically reactivated. You must proactively contact our support team to request reactivation, and we will require you to confirm that you have considered the reactivation carefully. We may also recommend that you review our responsible gaming resources before returning to play. Indefinite self-exclusions can only be lifted after a minimum of 7 years and following a formal review process.

6 Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income level, or gaming experience. It often develops gradually, and many people experiencing difficulties do not recognise the signs until the problem has become significant. Being able to identify the warning signs — in yourself or in someone close to you — is an important first step towards getting help.

The following warning signs may indicate that gambling is shifting from a recreational activity to a problem behaviour. This is not an exhaustive list, and the presence of one or more of these signs does not automatically mean that a person has a gambling disorder — but it is a reason to pause, reflect, and consider seeking support.

7 Self-Assessment Checklist

The following questions are adapted from widely used responsible gambling self-assessment frameworks. Read each question honestly and consider how frequently each statement applies to your own gaming behaviour over the past 12 months. If you answer "yes" to three or more questions, we strongly encourage you to contact our support team or one of the external help resources listed in the next section.

8 Support & Help Resources

If you or someone you know is struggling with problem gambling, help is available. aca67's own support team is the first point of contact for activating any responsible gaming tool on the platform — but we also encourage players to seek professional, independent support from qualified organisations if they feel their gambling behaviour is causing harm.

Contact aca67 Support

Our 24/7 English-language live chat team can help you activate deposit limits, time-outs, or self-exclusion immediately. You can also email us at any time — we treat all responsible gaming requests as a priority and aim to respond within minutes via live chat and within a few hours via email.

Tips for Maintaining Healthy Gaming Habits

• Always set a budget before you start playing and stick to it — treat your gaming allowance as a fixed entertainment expense, not an investment.
• Never gamble with money that you cannot afford to lose, including money set aside for rent, utilities, food, or school fees.
• Take regular breaks during gaming sessions. Step away from the screen, stretch, and do something unrelated to gaming at least once per hour.
• Do not gamble when you are feeling emotionally distressed, tired, intoxicated, or under the influence of any substance that affects your judgment.
• Keep gaming in perspective — it is one leisure activity among many. Maintain other hobbies, social connections, and interests outside of the aca67 platform.
• Talk openly with a trusted friend or family member about your gaming activity. Transparency is one of the most effective safeguards against problem gambling developing unnoticed.
• Use aca67's deposit limit and session reminder features proactively, even if you do not currently feel that your gambling is problematic. These tools are easier to use when set up in advance.